Terms of Use

Orders And Confirmation

Orders may be placed online at www.bigmusicshop.com.au or by phone. Acceptance of orders is entirely at the discretion of Big Music. Orders are not accepted by Big Music until we provide you with an email confirmation of your order, including availability and estimated shipping date. Please ensure that you provide us with your correct contact details when placing orders.


All new products are sold with the manufacturers’ warranty. The terms of the warranty vary depending upon the manufacturer and product. Please call 1300 55 24 20 for further details. Except to the extent required by law or to the extent otherwise specified, Big Music provides no separate warranty.

Stock marked ex-Tuition, ex-Demo, Used or Pre-Owned are not covered by warranty unless specifically stated.


The prices and products advertised on our website apply to online purchases only. Prices and product availability may vary between Big Music’s retail shop and our website due to different customer offers. The prices shown on our website include GST.

Because prices, product descriptions and availability can change quickly, Big Music does not warrant the accuracy or completeness of information on this website and will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ for the picture shown. Products represented on this site are not always in stock. All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice. It is the responsibility of the customer to ensure that any purchase decisions are based on current information by calling 1300 55 24 20 or emailing webstore@bigmusic.com.au.