FREE WARRANTY RETURNS
If you think you’ve received a faulty or defective product and wish to commence a warranty claim, please call us on 1300 55 24 20 or email email@example.com and our Customer Support team will help you. Often we can help diagnose and fix problems over the phone.
If the issue giving rise to a warranty claim occurs within 30 days of purchaseand cannot be resolved after consultation with our team, then we will cover shipping costs within Australia back to us to further assess the issue and, as required, arrange to repair or replace the item for you - free of any cost to you.
If we assess the product and find no fault with it (i.e. the reported issue was simply user error) you will need to pay our shipping costs to have the product returned back to you.
What is covered by warranty?
What is NOT covered?
- - Damage caused by accident, abuse (improper use), neglect, normal wear, rental use, improper assembly, improper fit and poor maintenance.
- - Items outside of their warranty period.
- - Pre-owned items (warranties are not transferable - only the original purchaser is entitled to the warranty).
What is required when making a claim?
Proof of purchase
Proof of the registration of the product, if applicable
Evidence of the defect - photos and videos, if applicable
Patience: There are a number of parties involved in a warranty process: Yourself, Couriers, Big Music, Supplier and a Manufacturer.
What’s the turnaround time for warranty claims?
We will do our best to expedite your warranty claim, but please note that with several parties often involved there may be delays that are beyond our control.
For this reason it is difficult for us to provide accurate estimates of warranty turnaround times, in practice nearly every case is different.
After an initial assessment by our staff, additional assessment may need to be carried out by the supplier or manufacturer, depending on their policy.
Turnaround times may be increased again if your item has to be sent back back to the manufacturer.
We will keep you posted throughout this process.
How long is my warranty?