Big Music is Sydney's leading music school, with inspiring music teachers providing expert music lessons for kids and adults.

Our highly experienced Guitar Techs repair, restore and customise guitars and other stringed instruments in our onsite workshop at Big Music in Crows Nest.

Return & Exchange Form

Thank you for shopping with Big Music! You're welcome to use this form to make an exchange or return for your online purchase.


Please include your order number (BM#1234) and ensure that the goods are returned: In as new condition complete with all original packaging, With all accessories, manuals, literature and unused warranty cards & with seals fully intact (if originally supplied in a sealed box).

Step 1.

If you would like to reserve an item for exchange, please contact CONTACT US and include:

  • Full Name, Contact Details or original Order Number
  • Details of the item/s you wish to swap to including name, SKU, colour & size etc.
  • If the item you are after is OUT OF STOCK, a credit or refund can be actioned if a suitable alternative can not be provided

Step 2.

Value is required
Value is required
Value is required
Value is required

* Refunds will be processed via the original payment method online

** If exchange item is a higher dollar value, an invoice will need to be paid for the difference


Step 3.

Items for Refund or Exchange

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Thank you!

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