NEED HELP? Speak to an expert 1300 55 24 20

Free Shipping & Transit Cover on all Guitars & most orders > $100

The Big Music Difference: All Guitars ship FREE, anywhere in Australia!

Big Music is making it easier for you to Play, Perform & Rock!  We are proud to be the first retailer in Australia to offer free shipping on all guitars, no matter where you live!    

Whatever the price of your guitar we will ship it for free. And we don’t build this into the price. Our prices are sharp. If you do find a better price on the same product which is in stock elsewhere, we promise to match it. Check out our Price Match Promise.

And to ensure complete peace of mind buying online from us, we offer free transit protection to cover you for any damage that may occur in transit (See details below).

And finally, check out our 5 point playability check conducted by our experienced technicians on all guitars purchased from us. So you can shop with confidence at Big Music knowing you will get your guitar in perfect playing order and in perfect condition, no matter what!

 Not Buying A Guitar? Other Orders over $100 Ship FREE to most areas

With the exception of few large heavy items such as pianos, electronic drum kits and big amps, all other orders over $100 ship FREE to postcodes within NSW, VIC, ACT,  Adelaide, Brisbane, Gold Coast & Sunshine Coast.

Prior to Check Out you can confirm whether shipping costs apply to your order and get an estimate of your shipping costs using our online Shipping Cost Calculator. Add a product to your cart and click on the cart to access the shipping cost calculator.

Postcodes eligible for Free Shipping (on orders over $100) include:

  • NSW                               1000-1404, 1411-1920, 2000-2999
  • Victoria                           3000-3999, 8000-8899
  • Canberra                        0200-0250
  • Brisbane                        4000-4209, 9000-9015
  • Gold Coast                    4208-4299, 9726, 9728-9729
  • Sunshine Coast            4550-4575
  • Adelaide                        5000-5199, 5880-5889, 5810, 5839-2430

 A flat rate of $7.95 applies to most orders under $100 (except a few items that are above a 5kg cubic weight limit).

Heavy Items & Remote Areas - For heavy items (over 23kg cubic weight) and items being delivered to remote areas (post codes not in the list above) we charge what the courier charges us. 

FREE TRANSIT PROTECTION COVER FOR ALL PRODUCTS!

We work hard to ensure all orders are carefully inspected and packaged to minimise the risk of damage in transit, but on rare occasions things can still go wrong.  

On those rare occasions, if you find the goods you ordered are damaged on arrival, we’ve got you covered with our Free Transit Protection.  

Simply contact us via phone or email and we will work with you to determine the best possible solution for you which may include:

  • Replacement of the damaged product (if a replacement is available)
  • Return it for a free repair (under manufacturer's warranty or by our experienced technicians)
  • An agreed discount or a full refund.  

EXPRESS SHIPPING - WHEN YOU NEED IT FAST!

If you need something urgently for an important gig or special event please contact us before placing your order so we can confirm your delivery timeframe is achievable and ensure that your order is fast-tracked.

Express Shipping is available on most orders, provided your item is in stock and express shipping service is available to your post code.  To get a quote simply complete our postage calculator on the Shopping Cart page once you have added a product to your cart.

Delivery times for express orders are stated below.  Please note that Express shipping is not available to some remote areas in Australia and not available for some larger items such as drum kits, PA systems and larger digital pianos.

Orders sent EXPRESS will usually be delivered within 1-3 business days for most east coast metro areas and 3-7 days for other areas.  For some remote areas such as remote WA, North / Central QLD, Regional SA or Regional TAS Express shipping delivery times may be the same as standard shipping which may be up to 14 days.  

MAKING SURE YOUR ORDER DOESN’T GO ASTRAY

To ensure your order reaches you fast and hassle free provide a valid delivery address where someone will be home to sign for it as couriers typically don’t leave goods unattended.  

We recommend having orders sent to a business address where there will always be someone there to sign for deliveries during business hours.  If we ship to a business address then please make sure you give us the full business name. 

If we ship to your home address and nobody is there to sign for it, you may to have pay a redelivery fee to the courier.  And if the courier delivery fails a second time, it may get sent back to us and we will charge you a redelivery fee to send it again (even if it was shipped free the first time).  

We can deliver items that aren't too big to PO Boxes and Parcel Collect Agents.  If the product you order is is too big, we will contact you for a street address instead.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We ship most orders for In Stock items within 1 - 2 business days (Monday - Friday) of receiving your order.  

Orders with Standard Shipping are usually delivered within 2 - 5 business days, or longer for remote locations.   

Orders which are sent EXPRESS will usually be delivered within 1-3 business days for most east coast metro areas and 3-7 days for other areas.  For some remote areas such as remote WA, North / Central QLD, Regional SA or Regional TAS Express shipping delivery times may be the same as standard shipping which may be up to 14 days.  

We are unable to guarantee exact delivery times as we are not in control of the delivery process once your order leaves our warehouse.

Please take note of the stock availability status displayed on the product page for the items you order. Items not listed as 'In stock’ will typically need to be ordered in from our suppliers which can add 2 - 4 weeks to your delivery timeframe.

When more than one item is ordered, items may not arrive simultaneously. There will be no additional freight charge to you in this instance unless the items are shipped separately at your request.

 WHERE’S MY STUFF?  TRACKING YOUR ORDER

We will email your order tracking details with the selected courier as soon as your order is shipped.  

Contacting the courier company directly is the quickest way to get up-to-date information on the delivery status of your order.

To avoid redelivery fees you should contact the courier directly if you notice any failed delivery attempts when you are checking the tracking details.

If you missed a courier delivery it may be held at a local post office or couriers agent, such as a general store or newsagent, where you can collect it. You will need to provide your tracking number and photo ID to collect your order.

Here’s a list of handy contact numbers and links to tracking pages for the couriers we use most often.  

Courier Phone Number Tracking Link
 
Australia Post (Eparcel / Express Post) 13 76 78 Click Here to Track
 
Couriers Please 1300 36 1000 Click Here to Track
 
Hunter Express 13 22 52 Click Here to Track
 
TNT Express 13 11 50 Click Here to Track
 
Allied Express 13 13 73 Click Here to Track